General information

We, Rome Limo Transfer take the protection of your personal data seriously and protect your privacy when processing your data in accordance with the applicable data protection regulations. When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important and we hope you will take time to read it carefully because we’ve tried to keep it as simple as possible.

What personal data we collect

Personal Information is information that directly or indirectly could identify an individual. This includes information, such as name, address, phone numbers, as well as IP addresses, cookie identifiers, device information, advertising identifiers, financial information, geo-location information, social media information, etc.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We may collect personal data from you when you book transport services with us (either directly or indirectly through our trusted third-party partners), create an account with us, use our website and/or App, participate in a survey or competition, or when you contact us.

Specifically, we may collect the following categories of information:

- Name, billing address, e-mail, telephone numbers, method of payment

- Travel history, including information related to your transportation services booked

- Information you provide about you and your travel companions

- Ride-related data (e.g. pickup location, destination, times, flight number, special requests)

- Information about your use of our website

- Information about the devices you use to access our services, including device type such as mobile, desktop or tablet, device IP address, operating system and version, preferred languages, and network information.

- The communications you exchange with us or direct to us via emails, chat service, calls, and social media.

How we use your information

Your data may be used for the following purposes:

- Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your transport services, including requested transportation changes;

- Contacting you in the event of a time change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;

- Payment verification and screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;

- Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim.

- Customs, immigration or security control: we may be obliged to provide your information to control agencies at airports, ports or railway stations;

- Security, health, administrative, crime prevention/detection:  we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;

- Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.

If you’re aged under 18, you cannot make any bookings on our website - a parent, guardian or appropriate adult must book on your behalf.

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

Cookies and site tracking

This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. This may include cookies of media and advertising partners that are being placed on your machine when visiting our website. Please visit our partners’ websites for information on their privacy and cookie policy.

Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your reservation. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.

Since the installation of third-party Cookies and other tracking systems through the services used within this website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

Rome Limo Transfer uses Google Analytics which uses cookies stored on your computer and which enable an analysis of your usage of the website. Google will use the information on our behalf to evaluate your usage of the website to compile reports concerning the website activities and to render other services to us, which are associated with the website usage and the internet usage. The IP address transmitted by your browser in the context of Google Analytics is not associated with other Google data. If you do not agree with the use of Google Analytics, the cookie settings in your browser can be adapted accordingly. You can find additional information concerning Google’s data protection provisions using the internet addresses below:

http://www.google.de/policies/privacy 

https://www.cookiechoices.org/